Last updated: September 10, 2026
This Shipping & Returns Policy explains how Nong Horizon Retail LLC, doing business as RoamVerge (“RoamVerge,” “we,” “us,” or “our”), processes, ships, and accepts returns for orders placed through roamverge.com. It applies to orders shipped within the United States.
Order Processing
Most in-stock orders are prepared for shipment within 1–3 business days. Business days are Monday through Friday, excluding federal holidays. During product launches, holidays, severe weather, or periods of unusually high order volume, processing may take longer. An order confirmation is not a shipping confirmation.
We may contact you if an item becomes unavailable, an address appears incomplete, or additional information is needed to process your order. Orders containing multiple items may arrive in separate packages.
Shipping Destinations
We currently ship to valid addresses within the United States. Shipping availability, available carriers, and charges are displayed at checkout. Certain oversized, hazardous, or carrier-restricted products may not be eligible for every destination, including some P.O. boxes, APO/FPO addresses, Alaska, Hawaii, or U.S. territories.
Shipping Rates and Free Shipping
Standard U.S. shipping charges are calculated and displayed before you complete checkout. Eligible U.S. orders of $99 or more receive free standard shipping unless a product page or checkout notice states otherwise. Taxes, expedited services, oversized-item charges, and excluded destinations do not count toward or qualify for the free-shipping offer.
Estimated Delivery Times
After processing, standard delivery typically takes 3–7 business days. Any delivery date shown at checkout is an estimate rather than a guarantee. Carrier delays, weather, service interruptions, peak-season volume, rural delivery routes, and other events outside our control may affect delivery.
Tracking and Address Changes
When tracking is available, we will send it to the email address used at checkout. Tracking may take up to 24–48 hours to update after a shipping label is created. Please review your shipping address carefully before placing an order. Contact us as soon as possible if a correction is needed. We cannot guarantee changes after an order enters fulfillment, and we are not responsible for delays or loss caused by an incorrect address supplied by the customer.
Lost, Missing, or Damaged Packages
If tracking shows a package as delivered but you cannot locate it, check the delivery area, household members, neighbors, and any carrier notice, then allow one additional business day before contacting us. For a package that appears lost in transit, contact support@roamverge.com with your order number so we can review the shipment and, when appropriate, open a carrier inquiry.
Report items that arrive damaged, defective, incorrect, or incomplete within 7 days of delivery. Include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label. Please keep all packaging until the claim is resolved.
30-Day Return Policy
You may request a return within 30 calendar days after the carrier records delivery. To be eligible, the item must be unused, unworn, unwashed, unassembled beyond what is reasonably necessary for inspection, and returned with all original packaging, tags, manuals, accessories, and components. Proof of purchase from roamverge.com is required.
Returns must be authorized before shipment. Email support@roamverge.com with your order number, the item you wish to return, and the reason for the return. We will provide return instructions and, when applicable, a return authorization. Packages sent without authorization may be delayed or refused. Do not send a return to our business address unless our support team specifically instructs you to do so.
Non-Returnable Items
- Gift cards and digital products;
- Final-sale, clearance, or personalized items when identified as non-returnable;
- Food, fuel, opened consumables, and hazardous materials;
- Used hygiene-sensitive products;
- Items damaged by misuse, improper care, unauthorized modification, normal wear and tear, or failure to follow manufacturer instructions; and
- Products not purchased directly from roamverge.com.
Return Shipping
Customers are generally responsible for return shipping costs for preference-based returns, including size, color, or change-of-mind returns. Original shipping charges are non-refundable. If we confirm that an item was damaged in transit, defective on arrival, or sent in error, we will provide an appropriate remedy and cover reasonable return shipping when a return is required.
Use a trackable shipping service and retain the receipt. RoamVerge is not responsible for a return package until it is received at the authorized return location.
Inspection and Refunds
We inspect returned items after receipt. If approved, the refund will be issued to the original payment method for the eligible merchandise amount. Inspection generally takes 3–5 business days. Financial institutions may require an additional 5–10 business days to post the credit. We may reduce or deny a refund if an item is returned used, incomplete, damaged, or materially different from its original condition.
Exchanges
Because inventory changes quickly, direct exchanges are not guaranteed. The fastest option is usually to return the eligible item and place a new order. For a damaged, defective, or incorrect item, contact us before placing a replacement order so our team can review the issue.
Manufacturer Warranties
Some products may include a manufacturer warranty. Warranty duration, scope, and claim requirements vary by brand and are separate from this 30-day return policy. We may help direct you to the appropriate manufacturer, but warranty decisions remain subject to the manufacturer’s terms.
Contact Us
Questions about shipping or returns may be sent to support@roamverge.com or by phone at +1 743-342-1325. Please include your order number whenever possible.
Nong Horizon Retail LLC
4115 Bramlet Pl
Greensboro, NC 27407-3114
United States