Last updated: September 10, 2026
This Privacy Policy describes how Nong Horizon Retail LLC, doing business as RoamVerge (“RoamVerge,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit roamverge.com, place an order, contact us, or otherwise interact with our services.
Information We Collect
Information you provide. We may collect your name, billing and shipping addresses, email address, telephone number, account credentials, order details, return requests, product reviews, customer-support communications, and information you submit through forms.
Payment information. Payments are processed by our payment service providers. We do not ordinarily receive or store your full payment-card number or security code, although we may receive transaction identifiers, payment status, card type, and limited billing details.
Information collected automatically. When you use the site, we and our service providers may collect IP address, browser and device information, operating system, referring pages, pages viewed, approximate location derived from IP address, shopping-cart activity, cookie identifiers, and information about how you interact with the site.
Information from other sources. We may receive order-delivery updates from carriers, fraud-prevention results from service providers, and information from platforms or partners when you choose to interact with us through those services.
How We Use Information
- Process payments, fulfill orders, arrange shipping, and manage returns or warranty inquiries;
- Create and maintain customer accounts and shopping carts;
- Respond to questions, requests, reviews, and customer-support messages;
- Send transactional communications such as confirmations, tracking updates, and service notices;
- Send marketing communications when permitted and honor unsubscribe requests;
- Personalize and improve our website, products, content, and customer experience;
- Detect, investigate, and prevent fraud, abuse, security incidents, and prohibited activity;
- Maintain business records, enforce our terms, and comply with legal obligations; and
- Establish, exercise, or defend legal claims.
Cookies and Similar Technologies
We use cookies, pixels, local storage, and similar technologies to operate the store, remember cart and account preferences, understand website performance, improve functionality, and measure communications. Some cookies are essential for checkout and account features. Others may support analytics or advertising, depending on the services enabled on the site.
You can control cookies through your browser settings. Blocking essential cookies may prevent parts of the store from working correctly. Where required, we will provide additional cookie choices or notices.
How We Disclose Information
We may disclose personal information to service providers that help us operate our business, including website hosting, ecommerce, payment processing, fraud prevention, shipping, email delivery, analytics, customer support, and professional advisers. These parties may use information only as permitted by their agreements and applicable law.
We may also disclose information when required by law; to respond to lawful requests; to protect customers, our business, or others; to investigate fraud or security issues; or in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction.
We do not sell personal information for money. Certain analytics or advertising activities may be treated as “sharing,” “targeted advertising,” or a “sale” under some state privacy laws even when no money changes hands. Applicable opt-out rights are described below.
Marketing Communications
You may unsubscribe from promotional email by using the unsubscribe link in the message or contacting us. Even if you opt out of marketing, we may continue to send non-promotional communications about orders, accounts, security, or policy changes.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, tax, fraud prevention, dispute resolution, and legal compliance. Retention periods vary depending on the type of information and our obligations.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping account credentials confidential and notifying us of suspected unauthorized access.
Your Privacy Choices and Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a portable copy of certain personal information; to opt out of certain targeted advertising, sharing, or sales; and to appeal a denied request. These rights may be subject to exceptions and identity verification.
To submit a request, email support@roamverge.com with the subject “Privacy Request.” Describe your request and the state in which you reside. We will use information you provide only to verify and respond to the request. An authorized agent may submit a request where permitted by law, subject to proof of authority and identity verification.
We will not discriminate against you for exercising an applicable privacy right. Browser-based opt-out signals, such as Global Privacy Control, may be honored where required and technically supported.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and, when appropriate, delete it.
Third-Party Links and Services
The site may link to third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy. Review those policies before providing information to a third party.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The “Last updated” date indicates when the policy was most recently revised. Material changes may also be communicated through the site or other appropriate means.
Contact Us
Nong Horizon Retail LLC
4115 Bramlet Pl
Greensboro, NC 27407-3114
United States
Email: support@roamverge.com
Phone: +1 743-342-1325